The 3-1-1

Busted water pipes? Trash dumped illegally?  Potholes?

While these problems may seem to be emergencies to us at times, calling 911 is only for life-threatening incidents that include police, fire, or medical health emergencies. However, the City of Houston does have a number you can call when the health and safety of residents are compromised in your neighborhood.   

The City of Houston 311 help and information number is for those problems that are an on-going hazard.  Citizens can also call 311 if they simply want information about city services.  The phone number to the office is 713-837-0311 if you call outside the city.

If you know of a home in your neighborhood that is a health and safety hazard because of trash accumulation that can cause rodent and other health hazards, 311 is the number to call.  If you have potholes or other problems that can cause traffic problems and are safety hazards, this is the number to call.

In addition to calling 311, you can download the app.  For information on all of the services of the 311 department, the webpage is www.houston311.org.  You can also email the department at 311@houstonTX.gov. If you can find a FAX (or remember how to use one) the FAX number is 713-837-0210.

It is the responsibility of the City of Houston and its citizens to keep our neighborhoods safe and healthy.  Let's all do our part.